Returns

Due to the nature of sealed product in the TCG industry, we do not offer returns after the items have been shipped.  That said, if something arrives damaged or not as described, send us an email and we'll make it right. We strive for great customer service. Any concerns please email -  info@HuldraCards.com

Cancellations can be requested prior to shipment but are subject to a 3% cancellation fee. This fee will be deducted from the refunded amount. This covers the non-refundable payment processing fee we are charged when the initial transaction is made. If a cancellation must be made please email info@HuldraCards.com with the Subject line: "CANCEL ORDER #..."

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges

 The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

 Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

 We will notify you once we’ve received your cancelation email. If approved, you’ll be automatically refunded on your original payment method (MINUS 3%) within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@huldracards.com.